At Securonix, we understand your need for prompt resolution of technical issues. To ensure you receive the desired level of assistance from us we provide two support packages that you may choose from:
Standard support offers you the ability to contact our Support Team during regular business hours, Monday through Friday 9 am to 6pm CST excluding national holidays in the USA
Premier support offers you non-stop support, 24 hours a day, 7 days a week to address your most critical issues.
In addition to working with our support team live, we offer access to the community portal which is the most convenient means of support and is available 24×7 for self-service technical assistance. In the community support center, you can:
- Download software updates and patches
- View updates to supported platforms and hardware
- Access product documentation, technical articles, and FAQs
- Receive guidance and tools for troubleshooting