Support

At Securonix, we understand your need for prompt resolution of technical issues.

To ensure you receive the desired level of assistance from us we provide two support packages that you may choose from:

Standard Support

Standard support offers you the ability to contact our Support Team during regular business hours, Monday through Friday 9 am to 6pm CST excluding national holidays in the USA

Premier Support

Premier support offers you non-stop support, 24 hours a day, 7 days a week to address your most critical issues.

Community Support Center

In addition to working with our support team live, we offer access to the community portal which is the most convenient means of support and is available 24×7 for self-service technical assistance. In the community support center, you can:

  • Download software updates and patches
  • View updates to supported platforms and hardware
  • Access product documentation, technical articles, and FAQs
  • Receive guidance and tools for troubleshooting

To access the Community Support Center, you must have a Community account.

Contact us at info@securonix.com for more information, or to schedule a call.